FAQs
Yes, you can make purchases at our warehouse. Please note we do not accept cash. Payment must be made by EFT/Bank Transfer, PayPal or instore EFTPOS. You are requested to pre-arrange a time with us.
Please Note: If any Item purchased requires EUD, you must agree to fill out the form with the required valid identification.
Looking for a catalogue?
https://www.scienceequip.com.au/pages/catalogue
Yes, we can accommodate your request for an outside hour visit. Please call or email us to make an appointment.
What if you receive a damaged product?
We pack fragile items carefully, but transit damage does happen. Please inspect your order as soon as you can after delivery. If an item arrives damaged, is faulty, or is not what you ordered, email sales@scienceequip.com.au with your order number and photographs of the item, its packaging and the shipping label - carriers require photographs before they will process a claim.
Please report damage in transit - breakage, chips or cracks - within 48 hours (2 business days) of delivery, so we can claim against the carrier. If your order is delivered to a school, university or other site that was closed, for example over a term break, holiday period or shutdown, the 48 hours runs from the first business day the goods are received and inspected.
Where goods are faulty, damaged, unsafe or not as described, we pay return freight and no restocking fee applies. The full terms are in our Refund Policy.
Equipment and electronic instruments - balances, hotplates and stirrers, pH meters, pumps, micropipettes, tablet counters and similar - carry a 12 month warranty from the date of delivery against faulty workmanship and manufacturing defects, in addition to your rights under the Australian Consumer Law. Where the manufacturer offers a longer period, that longer period applies. The warranty does not cover misuse, accident, incorrect power supply, unauthorised repair, or the normal wear of consumable parts such as electrodes, seals, tubing, lamps and batteries. To make a claim, email sales@scienceequip.com.au with your order number and a description of the fault.
Yes, we do undertake customised laboratory glassware orders & Bulk orders.
No, we do not accept return/exchange or refund requests for any Stock procured, ordered, imported, brought in or manufactured at the specific request of the purchaser (known as Indent Stock or Special and or Bulk items) cannot be cancelled and are not returnable for credit.
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No, to know the exact measurements of a particular product, please contact us. Any product measurements described or displayed on the website can be approximate and not accurate (may have ±0.5% variance).
No, we do not accept cash.
We prefer orders placed online; however, if you are having difficulties placing an order online, please email /call/chat with us. We ensure full assistance to help you place an order.
Yes, we do ship internationally, but only to selected countries. To know more, please contact us at sales@scienceequip.com.au or on mobile +61 410 185 743.
We can only ensure that the order will be dispatched as soon as possible, but we are not able to guarantee that an order will be delivered by a particular date. Once the order leaves our warehouse, it will be in the hands of couriers and postal services. However, you can request us for an express post at an extra cost.
Yes. Local pickup is free and by appointment - please pre-arrange a time with us.
When you collect, bring your order number and photo ID or a business card matching the name on the order. We will sight it, not copy it. If someone else is collecting for you, such as a school technician or a courier, email us their name beforehand and we will release the order to them.
We will never ask you to email or message us a photograph of your credit or debit card, your driver's licence or passport, or a bank statement. If you receive a message asking for any of these in our name, please do not reply to it - forward it to sales@scienceequip.com.au and we will confirm whether it came from us.
Please Note: If any Item purchased requires EUD, you must agree to fill out the form with the required valid identification.
We are always available to help you. Please feel free to email us at sales@scienceequip.com.au. During trading hours, the best way to reach out to us is through live chat available on our website. Alternatively, you can call us on 03 9394 8991 or WhatsApp +61 410 185 743 during our business hours.