Customer Service

We are committed to give you best customer service, our friendly staffs is always available to assist you, please feel free to contact us via email/phone if you have any queries

FREE Shipping is available on all online orders over $115 excl. GST to anywhere in Australia! If your order is above $115 and are in category of bulky goods (Products that have a weight of more than 10kg or are considered bulky packaging); freight charge will be as per the rates supplied by Australia Post. Orders under $115 (ex. GST) incur a flat fee delivery charge of $10.95. We will ship your order to you quickly and efficiently but in no circumstance will it be liable to compensate the customer for non-delivery or late delivery.

In some cases, we may need to apply a shipping surcharge to large or fragile items, especially to remote or non-urban locations. You will be contacted by us for confirmation if this additional charge is applicable to you.

Express Post Option is available, please contact us before you place an order to know the cost of express post.

The delivery time is the time taken to process your order until the time you receive your order. Delivery times generally range from 1 to 2 weeks for most orders. If you require your item sooner please leave a NOTE at checkout stating your expected date or contact us and we will take all the efforts to get it delivered to you within a 1 week time frame. Some products may take delivery time frame between 2-4 weeks, you will advised by us as soon as possible.

If the product is not in stock and needs to be ordered, please allow up to two weeks extra for delivery.

Note: some state like WA, regional and outback areas can take little longer delivery time.

You will receive confirmation once the product has been shipped.

Your submission of personal information through the store is governed by our Privacy Policy, click here to view our Privacy Policy, We take all necessary measures to ensure the security of hard-copy information; Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, passwords, anti-virus software and email filters act to protect all our electronic information.

Our product satisfaction guarantee will give you peace of mind, also we have provided brief information about the product specification on website, however if you have any questions/doubts about particular product please contact us before you place an order. We are always available to assist our customers. Change of mind will not be accepted, however, if you do need to return our product you must obtain Return Authorisation form from Science Equip, when you dispatch product for return it must accompany RA form, Copy of Invoice and Payment details. If you are not satisfied with your product(s) send them back to us within 30 days for a store credit to the refund value. In the case of Product(s) being faulty, refund is available to the amount of the particular product value. For returns Freight charges will be buyer’s responsibility only (re-stocking fee of 20% of the product value may apply). Goods returns limited to the extent permissible by law, especially order as per Customer’s specifications goods are not returnable, any Return of incorrectly supplied goods at the Seller’s expense will be only by the carrier of the Seller’s choice. Further fees will apply if items are returned damaged.

The Buyer is taken to accept these Terms by conduct if the Buyer: (a) accepts delivery of goods from SCIENCE EQUIP; or (b) orders goods from SCIENCE EQUIP (whether in writing, by online order or e-mail). “Science Equip” reserves the right to decline trade with any company or person without any given reason.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

The Buyer must pay the purchase price for the goods on or before delivery of the goods to the Buyer. Payment is to be made by credit card, cheque or direct deposit prior to delivery. Any subsequent refund of orders paid for credit card will be made to the relevant credit card or bank account. No cash transaction(s).

Note: Be assured that we do not use, store or have access to your credit card details.

All prices on the “Science Equip” website are in AUD excluding of GST and the customer must pay any applicable GST in addition to the specified price. The prices on our website are current at the time of viewing and “Science Equip” will try and maintain these prices specified on our website, however “Science Equip” reserves the right to change the price of any item without notice.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Only orders placed through our webstore have their history available to view through the website. For orders placed by official Purchase Order or via email, please contact us for copies of your order documentation if required.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

This site is designed, constructed and maintained by “science Equip, we do not claim our rights on any images, videos, designs or any other material used to programme this site. We are permitted to use product images, videos, contents and other material with their owners and it remains properties of them only, we do not claim any rights whatsoever.

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

All illustrations, information and specifications referred to on this site were correct at the time of construction. Product pictures are for illustration purposes only and may not match the exact product description. For exact specification and details please contact our staff.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Business Hours

Monday-Friday 0800-1700
Saturday–Sunday Closed

Contact Us

Best way to contact us is by email alternatively you can call us on 03 9394 8991 during our business hours.
P.O. Box 6009, Point Cook, Victoria-3030.